add faq

docs/faq.md

@@ -0,0 +1,16 @@
+# # faq
+
+## Q: how do i sign up for an account?
+simply by going to our [signup page](https://envs.net/signup/) and filling in the form.
+
+## Q: how can i disable the default byobu-session?
+if you don't want to this happen by default when you log in to your shell and run `byobu-disable`.
+
+## Q: i want a new package installed on envs. how can i do it?
+only the server admins can install new packages. But you are welcome to ask via irc chat or email if you can get them installed.
+
+## Q: can i get password-based login?
+no. sorry. not for shell access. for other integrated services, password auth will be enabled, but not for your ssh connection. we use key based authentication, as it's more secure, and more convienent for you, to be honest.
+
+## Q: can i open the port for service i have running?
+no. due to security issues, we cannot. however! you can certainly use an [ssh-tunnel](https://help.envs.net/help/#ssh-tunnels) to access it.

mkdocs.yml

@@ -7,6 +7,7 @@ theme: cyborg
 
 nav:
 - home: 'index.md'
+- faq: 'faq.md'
 - basic help: help.md
 - user guide:
     - email: mail.md