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boop

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clarissa 2023-06-21 19:00:58 -07:00
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@ -27,4 +27,8 @@ Apparently we're moving to a automatic transcription -> natural language process
umm
we understand, right, exactly who the people this will fail are, right? Automatic speech recognition is much more likely to fail for people who speak english with an accent that isn't "midwestern american english".
we understand, right, exactly who the people this will fail are, right? Automatic speech recognition is much more likely to fail for people who speak english with an accent that isn't "midwestern american english", which my gut tells me are the people who are more likely to need help navigating something like a non-emergency services help line in the first place.
So I'm not thrilled about this, especially since it's apparently had serious problems in development that kept it from being rolled out before now. This is, I think, a bad kind of automation: it's not processing information for a person to review it's trying to make decisions in our place.
Also, speaking of help lines no matter what this help line can't be as bad as the eating disorder helpline that fired its staff and tried to replace them with a chatbot!