---
author: ~ben
published: true
title: account recovery
description: how to get back in to your account
category: 
- about
- guides
---

if you ever lose access to your tilde.team account, there are a couple ways
to get back in.

## ssh key

if you are still connected, you can add more ssh keys, one pubkey per line,
to the `~/.ssh/authorized_keys` file. 

if you still know your password, please send a mail to sudoers@tilde.team
with your new pubkey from your tilde.team address with either the [webmail](
https://mail.tilde.team) client or via [smtp/imap](
email#clients-and-connection-settings).

if you've also lost your password, please send a mail to sudoers@tilde.team
with your new pubkey from the email address you signed up with. this is the
only thing besides sending the welcome email that we use your email address for.

## password

if you've forgotten your password, it's a similar process to ssh keys.

> if you still know it, use the `passwd` command to change it.

if you still have access to your shell, send a mail using `mutt` to sudoers@tilde.team
to request a password reset.

feel free to connect to irc from tilde.team (we can verify it's you if you connect
from the shell on tilde.team) and request the same thing in the #team channel.
ping one of the admins in the channel: [admin list](code-of-conduct#9--contact-info).

if you have neither password nor ssh key, please send a mail to sudoers@tilde.team
from the email address you signed up with with your username and we can reset 
you to a temporary password